Customer Support Specialist (w/m/d) – Medical Devices- Nürnberg

Job Description

Description de l'emploi

Stellenbeschreibung

工作描述

Your key responsibilities:

• Support and consult our customers in the application of our products and in physics-related matters
• Put our products into operation in radiation therapy departments on site or by using modern online tools
• Train our customers on our leading QA  and dosimetry products and various applications
• Contribute to grow our AI powered knowledge base for customer service
• Create training material for worldwide usage
• Collaborate with customer support colleagues around the globe
• Cooperate with R&D to integrate customer feedback into our innovative new products
• Work closely with Sales to achieve customer satisfaction and business success
• Worldwide travel (approximately 30%)
• Develop your personal technical, interpersonal, and communication skills

Profile

Profil

Profil

简介

Your profile:

• Physicist / Medical Physicist by education or similar
• First professional experience in dosimetry, radiotherapy and medical imaging
• Very good communication skills
• Disposition to work closely with colleagues in a high performance team
• Ability to deal with customers internationally
• Ability for worldwide travel required
• Proactive, independent and results-oriented way of working, with an absolute focus on customer satisfaction
• Passion for new technologies and medical devices
• Good knowledge of MS-Office tools
• Excellent English, German is a plus, additional languages preferred

This position allows you to work in an independent, internationally active and varied environment. Does this sound like you? Do you appreciate a dynamic and positive working climate? Do you want to provide added value and actively contribute to our and your success? We look forward to your meaningful application.To enable a better comparison and fairness please apply exclusively online stating your salary expectations and possible starting date.
 
What if YOU could help saving lives, with YOUR daily work?

Company

Société

Unternehmen

公司

Who are we? 
 
IBA Dosimetry is the world market leader of innovative dosimetry and Quality Assurance equipment. 
Our solutions enable more than 10 000 worldwide healthcare professionals to improve the quality, efficiency and safety in cancer therapy and medical imaging.  
By integrating all quality assurance applications and data into one common software platform, we allow a real time monitoring during the whole treatment planning process. 
Our technologies ensure a shorter radiation exposure while sparing patients healthy tissues.  
 
Sustainability commitment    
   
As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”
 
Our Dosimetry Solutions are targeted towards the same objective of ensuring that patients receive a safe, accurate and reliable diagnosis and treatment. The life of patients, their safety and the success of their treatment depend upon it.
Check out our webpage sustainability to find out more!
 
Innovation is key at IBA Dosimetry. 
 
Dedicated on innovations and cutting-edge solutions, our teams keep growing and are ready to turn to the next challenge and make the treatment of patients even more accurate, fast and safe.   
Part of a fast-moving leading international company pioneer in particle accelerators, IBA Dosimetry offers a challenging and agile working environment where entrepreneurial mindset and technical interest are key to realize the projects of our worldwide spread customers, using a large scope of demanding complex technologies. 
 
If you want to discover the new technologies we are working on as well as our different business unit, read our new brochure 

Offer

Offre

Angebot

聘用意向书

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
 
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​
 
We are driven by: ​

• Innovating in a cutting-edge technology environment ​
• Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
• Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
• Acting autonomously and belonging to motivated teams with good work-life balance ​
• Contributing to a company where sustainability, safety and well-being are key to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.