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Field Service Manager

   Back Region: Kind of contract: Open-ended Work regime: Fulltime Location: All
Retour Région: Type de contrat: Open-ended Régime de travail: Fulltime Lieu: All
Zurück Region: Art des Vertrages: Open-ended Arbeit Regime: Fulltime Standort: All
  返回 地区: 样的合同: Open-ended 工作体制: Fulltime 地点: All

Job Description

Description de l'emploi



The Field Service Manager is in charge of supervising the team responsible for the installation, maintenance and repair of IBA’s equipment and systems in order to deliver, within defined timelines, a final reliable working product matching quality and performance requirements.
  • Manage the Flying Engineers Team located in the asian region in charge of Beam subsystem
    • Coordinate and direct the Engineers’ assignments with the region of IBA’s Proton Therapy Centers
    • Supervise the team planning and the related resources needed, according to contracts, in compliance with the required level of quality and technical performances
    • Ensure that the Safety, Health and Environmental policies are followed by the team.  Collaborate with EHS department on these aspects, when relevant.
  • Drive continuous improvement within the field service team, business unit, and organization as a whole
    • Develop the team, both technically and professionally; this involves measuring performance and ensuring appropriate training is put in place and followed through to completion.
    • Ensure that every engineer is certified or in the process of being certified to meet IBA standards.
    • Analyze technical issues encountered by team; Escalate as necessary and propose and implement solutions.
    • Act as an interface and a facilitator with all involved departments.
    • Maintain close collaboration with your peers based in other regions to keep processes aligned
  • Define and improve processes linked to the field service team
    • Identify areas for process improvement and initiate optimization projects while maintaining synergies within organization.
    • Document and report the team achievements with the required details and accuracy.
  • Oversees headcount and budgetary requirements of the field service team
    • Define and execute plan to deliver within budget and deadlines.
    • Coordinates resource needs of regional PT sites and other regions to ensure proper manning within the team.  
    • Monitors, analyzes, tunes, and implements necessary changes in service resource utilization.
    • Follow up of operational budget (cost, revenues, and internal projects).
    • Reforecast budget based on company position and needs.





  • University degree in Engineering or Physics
  • Have a strong people management mindset, proven leadership skills and experience
  • Be able to motivate, support and empower people
  • Present a powerful and positive professional image to the team
  • Constantly work with a solution-focused approach, striving to determine what are the best actions needed to complete the team's assignments
  • Be rigorous while flexible and open to different ideas and views
  • Strong communication skills based on active listening
  • Use diplomacy in negotiating in order to reach ideal agreements with involved stakeholders
  • Proficient in English (written & spoken)
  • Based in Asia region and willing to travel 25% of the time (Asian region)





Who are we?

Innovating for life since 1986, IBA has become the global leader in proton therapy, considered as the most advanced and accurate form of radiotherapy in cancer treatments using ionizing rays.
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues
We provide two types of therapy center: the IBA’s Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.
To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.
Sustainability commitment   
As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”
Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.
Check out our webpage sustainability to find out more!
Innovation at the core: shaping the future of proton therapy
We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.
IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.
If you want to discover the new technologies we are working on as well as our different business unit, read our new brochure





The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​
We are driven by: ​
  • Innovating in a cutting-edge technology environment ​
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
  • Acting autonomously and belonging to motivated teams with good work-life balance ​
  • Contributing to a company where sustainability, safety and well-being are key to our success
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

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Field Service Manager

Region: Kind of contract: Open-ended Work regime: Fulltime Location: All

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