Description de l'emploi
IBA Proton Therapy
is the recognized industry leader in proton therapy, currently maintaining over 50% of the rooms in service worldwide. IBA
is internationally headquartered in Louvain la Neuve, Belgium with regional headquarters in Reston, VA right outside of our nation’s capital Washington, D.C. With more than 30 years of success in cancer treatment, IBA
is the worldwide technology leader in the field of proton therapy. We employ ROCKSTARS
who deploy CUTTING EDGE
technology in the shortest intervals in the industry. We provide our customers and their patients’ BEST in CLASS
operations and maintenance support, and our staff is world class. IBA
currently has systems and treatment centers in Europe, Asia, Africa, North America and is expanding to emerging markets throughout the world, which will include South America in 2020. If you consider yourself one of the BEST
and are interested in joining a family of “A”
players dedicated to providing a system and the service to protect, enhance, and save “more”
lives by defeating cancer then we have a spot for you.
For more information, please go to http://www.iba-worldwide.com
Do you have a passion for and experience leading a team to provide outstanding customer service in an operations environment?
If so, then read on!
We have an exciting opportunity for an experienced customer facing Service Operations Manager to lead our dynamic team in Warrenville, IL and assume responsibility for operating and maintaining our proton therapy facility. Our Service Operations Managers represent the face of IBA and are responsible for managing all aspects of a MULTI-MILLION DOLLAR
business. We are seeking a PROVEN LEADER
who has experience building high performing teams. The ideal candidate will be a STRATEGIC THINKER
that can act TACTICALLY
, with a track record of implementing their plans to produce exceptional results. We are seeking individuals who can PROACTIVELY
identify and eliminate potential system issues while retaining the ability and willingness to roll up their sleeves to work with their team when issues surface. You will be CHALLENGED
to develop both yourself and your team and EMPOWERED
to continuously improve the PERFORMANCE
of your business and relationship with our customers to accomplish our mission to Protect, Enhance, and Save “more” Lives
To be successful as Site Manager, you will need:
Previous experience leading technical Service and Operations teams, preferably in a high-availability critical environment
Passion to make the safety of your team, customer, and patients your top priority
Knowledge of maintenance planning within a Computerized Maintenance Management System (CMMS); experience with ServiceMax and SAP preferred
Customer focused mindset aimed at continuously improving customer satisfaction
Experience with financial/budget management, scheduling and resource management
Ability to develop a plan, delegate tasks and motivate team members to meet objectives
Strong leadership and desire to mentor, coach and develop team members
High emotional intelligence and interpersonal skills, ability to develop deep and trusting relationships both internally and externally
Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executive staff
Pride of ownership to put your name next to your centers performance
Experience working in a clinical/hospital environment preferred
Bachelor’s degree, in a technical discipline or vocational/military training equivalent including 3 years in a management and/or supervisory role.
What will you be doing as a Site Manager?
The Site Manager role is a unique opportunity to have a direct impact on the lives of cancer patients every day. Site Managers are the leaders of the engineering team responsible for the Operations and Maintenance of their customers IBA Proton Therapy system. Site Managers have total ownership over IBA’s operations within the customer’s center. They set aggressive performance targets, prepare, execute business and maintenance plans, and work side by side with their customer to ensure a safe and positive treatment experience for the patients undergoing treatment at the center.
Site Managers are responsible for interviewing, hiring, developing, and managing the performance of their teams. They are the excellent people managers and leaders of the people that perform on-site services including system operations, installation, maintenance, and repair to ensure industry leading operational availability of the proton therapy center for our customers and their patients.
Site Managers utilize strong technical and business acumen to effectively manage the performance of their site including system performance, productivity, customer service and cost. They monitor KPI’s and drive to maintain high levels of quality and proactively identifying opportunities for improvement. Site Managers must constantly be able to prioritize their time to determine how they can best support our customers and employees.
What's in it for you?
IBA offers you a competitive performance-based compensation package
Comprehensive benefits (Medical, Dental, Vision, PTO, 401K, etc.)
Amazing possibilities to evolve within IBA worldwide.
Leading organization with the ability to create your own career path.
IBA offers you the roadmap to great achievements in the fight against cancer.
So, if you are a “GREAT” Leader of People as well as the “GATE-KEEPER” of Customer Relationships, if you like to challenge yourself to identify solutions that are out of the box, and you like working through others to gain results, APPLY now!!!
“We Engineer HOPE”
Who are we?
Innovating for life since 1986, IBA has become the global leader
in proton therapy, considered as the most advanced
form of radiotherapy in cancer treatments using ionizing rays.
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues
We provide two types of therapy center: the IBA’s Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.
To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.
As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.
“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”
Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.
Check out our webpage sustainability
to find out more!
Innovation at the core: shaping the future of proton therapy
We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.
IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.
If you want to discover the new technologies we are working on as well as our different business unit, read our new brochure
The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.
We are driven by:
- Innovating in a cutting-edge technology environment
- Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses
- Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair)
- Acting autonomously and belonging to motivated teams with good work-life balance
- Contributing to a company where sustainability, safety and well-being are key to our success
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.