Visit the IBA websites

Customer Service Stock Administrator

   Back Region: Belgium Kind of contract: Fixed term Work regime: Fulltime Location: BE - Louvain-la-Neuve
Retour Région: Belgium Type de contrat: Fixed term Régime de travail: Fulltime Lieu: BE - Louvain-la-Neuve
Zurück Region: Belgium Art des Vertrages: Fixed term Arbeit Regime: Fulltime Standort: BE - Louvain-la-Neuve
  返回 地区: Belgium 样的合同: Fixed term 工作体制: Fulltime 地点: BE - Louvain-la-Neuve

Job Description

Description de l'emploi



General mission:

As Customer Service Stock Administrator, you are in charge of the processing and delivery of customer orders (internal & external customers) to ensure a near perfect day to day customer experience.
Your responsability is also to maintain the stock levels of spare parts and you are responsible to ensure than the stocks in our ERP as well as in our user interface, reflect the reality of the physical stocks

Duties and Responsibilities:

Handle day to day customer service: receptions of orders and the technical requests, follow up and prepare occasionally quotations
Fast and correct order booking: zero-defect customer service as a rule 
Accurate quotations on time 
All customer requests are answered or dispatched within the shortest response time 
Analyze the requests and the feasibility according to the various logistics constraints, stock levels, service level agreements
Follow up delivery status and deliveries on time, continuous monitoring of the performance of our 3PL partner and their forwarders.

Communicate with customers: incident management, customer inquiries handling, complaint management.
Proactively resolved service incidents 
Ensure the best service to meet the customer expectations/ SLA requirements

Be the interface contact with related departments
Efficient communication & relationships with related departments (Purchasing, Planning, Transport, Warehouse, 3PL partners) 

Work in close contact with CS Stock Associate team on various topics such as stock management, improvements, projects.
Efficient communication and collaboration with CS Stock Associate team

Analyze issues with impact on customers and implement appropriate solutions; Act as facilitator.
Reported problems and implemented solutions are documented 
Able to set and adapt priorities when unexpected situations occur in order to minimize the impact on the customers
Efficient work is done, even under pressure

Participate to KPI definition, respect and communicate them.
Activities reported to your manager/business lines leaders (formal through KPI + informal) on regular basis and with the required level of details and accuracy 
The management has the proper reporting to make decisions and follow activities 

Manage and update databases.
Updated, correct and reliable database; no issues in customer database (Salesforce/ServiceMax) and recommended spare parts list

Prepare import/export regulatories specificities.
Management of specific documents related to import/export regulatories (proforma invoice, packing list, brokers requirements)
Communicate & collaborate with the Customs Program Manager
Maintain the relationship with international brokers to support the projects and ensure a smooth & efficient exportation/importation





You have:
  • A strong experience in Logistics (stock management, transport)
  • Excellent communication skills in French and English (spoken and written) for the day-to-day operations
  • Office tools (Excel, Outlook)
  • SAP knowledges
  • Knowledge in Customs, 3PL Management and Salesforce is a plus

And you are:
  • A team player and collaborative work is key for you but you are also able to work on your own
  • Customer oriented
  • Rigorous with a strong professional awareness
  • Organized and stress resistant





Who are we?
IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives
We develop, manufacture and support innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.  
Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer.  Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally. 
One Mission, 4 business lines 
IBA ‘s world class expertise lies in the development of: 
next generation Proton Therapy technologies  
Radiopharmaceuticals providing oncology care providers with premium quality services and equipment 
Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety 
particle accelerators for the Industrial and medical world. 
Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission:  Protect, Enhance and Save lives. 

Sustainability commitment

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”

Check out our webpage sustainability to find out more! 
Join us 
At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies. 
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning. 





The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​
We are driven by: ​
  • Innovating in a cutting-edge technology environment ​
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
  • Acting autonomously and belonging to motivated teams with good work-life balance ​
  • Contributing to a company where sustainability, safety and well-being are key to our success
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

Apply to this job      Postuler      Bewerben        申请

Customer Service Stock Administrator

Region: Belgium Kind of contract: Fixed term Work regime: Fulltime Location: BE - Louvain-la-Neuve

Print this page
Back to top

Cookies policy

En poursuivant votre navigation sur ce site, vous acceptez l’utilisation de cookies pour vous proposer des services et des offres adaptés à vos centres d’intérêts.

Gérer vos préférences de cookies

Chez IBA, le respect de votre vie privée reste une priorité.

Les cookies fonctionnels garantissent le fonctionnement du site web. Ils ne peuvent pas être désactivés. En réglant vos préférences, vous pouvez activer et désactiver l’utilisation de ces cookies sur notre site web. Ces réglages ne seront valides que sur l’appareil que vous utilisez actuellement.

Cookies policies