Visit the IBA websites

Business / Functional Analyst Service Operations

   Back Region: Belgium Kind of contract: Open-ended Work regime: Fulltime Location: BE - Louvain-la-Neuve
Retour Région: Belgium Type de contrat: Open-ended Régime de travail: Fulltime Lieu: BE - Louvain-la-Neuve
Zurück Region: Belgium Art des Vertrages: Open-ended Arbeit Regime: Fulltime Standort: BE - Louvain-la-Neuve
  返回 地区: Belgium 样的合同: Open-ended 工作体制: Fulltime 地点: BE - Louvain-la-Neuve

Job Description

Description de l'emploi



Servicemax (CMMS) and SalesCloud (CRM) have been our first applications using the Salesforce Platform. But the latest years have seen a continuous growth of the number of these Salesforce applications at IBA (IBA Store, Legal Contract Database, Pardot…).By consequence, IBA and its Digital Solutions (DS) department, is looking for a Business/Functional analyst able to support our Service Operations activities including our e-commerce platform  (on Salesforce).
The Business analyst (BA) helps the business to elicit their needs, to write efficient user stories and acceptance criteria and helps the Product owners to keep a well-organized Product backlog. The Business-Functional Analyst is aware of the Agile principles (an effective experience in a Scrum team is a plus) and gives the example to the other members of the team. In a collaborative way the Business-Functional Analyst thinks and proposes the technical solutions covering the needs and after alignment with the business, carries out its implementation. If the involvement of developers or other specialist is needed, the Business-Functional Analyst will facilitate the communication and collaboration between the various stakeholders (Business, IT team, External IT providers...).
Duties and Responsibilities:

As Business/Functional Analyst Service Operations, your responsibilities will be to:
  • Ensure the keep-it-running of the service operations solution (corrective maintenance): monitor solution and solve incidents related to the solution, participate to the resolution of incidents in close contact with key users, and external IT Partner(s) when relevant.
  • Ensure the maintenance of the service operations solution (evolutive maintenance): analyze and implement change requests linked to the solution in close contact with key user, business analyst and IT Partner when relevant.
  • Lead and deliver small/large projects related to service operations and assume responsibility for planning, and delivery of the end- to- end functional solution. Ability to work and lead a small team composed of business representatives, key user, system integrator and IT partner.
  • Ensure, in complement of the services operations focus, the back-up of the business analyst focusing on marketing & Sales operations functional domain.
  • Ensure well documented service operation solutions from an analysis, design as well as from a keep-it-running perspective.
  • Understand, advocate and support architecture and applicative solution strategy and related policies and standards inside the DS department and towards the business community as well.





  • A Master’s degree in Computer Science.
  • Experience in analysis and design of applicative solution based on known analysis and design standards.
  • Experience ( at least 3 years) in business analysis is required ; a valuable experience or knowledge in Service Operations, integration from a logical and functional viewpoint is a real advantage.
  • Experience in using a cloud platform and more specifically the platform is also an asset, covering functional and business administration of an applicative solution on the platform as well as configuration.
  • Good capability in problem resolution
  • Good capability to design and deliver well balanced service operations solutions considering business and DS constraints.
  • Good capability to commit and deliver work based on well-established priorities with management and projects and act as a trustable person in this way.
  • Team worker inside the DS department and with the business community.
  • Open minded to new technologies and new solutions around application.
  • Excellent communication skills in French and English.





Who are we?
IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives
We develop, manufacture and support innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.  
Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer.  Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally. 
One Mission, 4 business lines 
IBA ‘s world class expertise lies in the development of: 
next generation Proton Therapy technologies  
Radiopharmaceuticals providing oncology care providers with premium quality services and equipment 
Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety 
particle accelerators for the Industrial and medical world. 
Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission:  Protect, Enhance and Save lives. 

Sustainability commitment

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”

Check out our webpage sustainability to find out more! 
Join us 
At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies. 
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning. 





The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​
We are driven by: ​
  • Innovating in a cutting-edge technology environment ​
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
  • Acting autonomously and belonging to motivated teams with good work-life balance ​
  • Contributing to a company where sustainability, safety and well-being are key to our success
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

Apply to this job      Postuler      Bewerben        申请

Business / Functional Analyst Service Operations

Region: Belgium Kind of contract: Open-ended Work regime: Fulltime Location: BE - Louvain-la-Neuve

Print this page
Back to top

Cookies policy

En poursuivant votre navigation sur ce site, vous acceptez l’utilisation de cookies pour vous proposer des services et des offres adaptés à vos centres d’intérêts.

Gérer vos préférences de cookies

Chez IBA, le respect de votre vie privée reste une priorité.

Les cookies fonctionnels garantissent le fonctionnement du site web. Ils ne peuvent pas être désactivés. En réglant vos préférences, vous pouvez activer et désactiver l’utilisation de ces cookies sur notre site web. Ces réglages ne seront valides que sur l’appareil que vous utilisez actuellement.

Cookies policies