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Product Application Support Manager

   Back Region: Kind of contract: Open-ended Work regime: Fulltime Location: All
Retour Région: Type de contrat: Open-ended Régime de travail: Fulltime Lieu: All
Zurück Region: Art des Vertrages: Open-ended Arbeit Regime: Fulltime Standort: All
  返回 地区: 样的合同: Open-ended 工作体制: Fulltime 地点: All

Job Description

Description de l'emploi

Stellenbeschreibung

工作描述

Mission:
Within the Innovation and Development department, the apllication specialists team of around 6 people supports the IBA project team on customer acceptance, training and commissioning of IBA Proton Therapy systems and consolidates the customer feedback as input for continuous product improvement. 
 
Duties and Responsibilities:
As Product Application support manager, your responsibilities will be to:
  • Organize the scheduling of on-site missions of the team of Application Specialists in close relationship with projects managers and the site teams for the installation and the upgrades/updates.
  • Supervise and optimize the customer remote support regarding the clinical questions
  • Establish and maintain strong relationships with Operations/Service, especially the team of project managers and the site teams. Be the ambassador of the clinical users within Operations and actively promote the value of application specialist role in the projects.
  • Establish and maintain strong customer relationships with healthcare professionals of the IBA sites under installation and in clinical operation
  • Ensure the continuous training and update of knowledge of the application specialists' team regarding new functionalities of the product and their application in clinical practice.
  • Organize a structured reporting of interventions and actions undertaken with the required level of details and accuracy and broadcast continuous structured customer product feedback to the rest of the organization

Profile

Profil

Profil

简介

You have:
  • A master degree in Medical Physics or Biomedical Engineering, or equivalent by experience
  • At least 2 years of experience in the Radiotherapy field as a Medical Physicist
  • At least 3 years of experience in the Application Specialist function
 
And you are: 
  • Able to structure a team work and facilitate the collaboration within the team and with internal and external stakeholders
  • A team player able to organize a team work according to priorities
  • Customer oriented person with excellent interpersonal communication skills
  • Passionate about innovative clinical solutions
  • Fascinated by new technologies and always willing to update your knowledge
  • A proactive person willing to take initiatives
  • A problem solver and stress resistant

Company

Société

Unternehmen

公司

Who are we?

Innovating for life since 1986, IBA has become the global leader in proton therapy, considered as the most advanced and accurate form of radiotherapy in cancer treatments using ionizing rays.
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues
We provide two types of therapy center: the IBA’s Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.
To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.
 
Sustainability commitment   
  
As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”
 
Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.
Check out our webpage sustainability to find out more!
 
Innovation at the core: shaping the future of proton therapy
 
We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.
IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.
 
If you want to discover the new technologies we are working on as well as our different business unit, read our new brochure

Offer

Offre

Angebot

聘用意向书

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
 
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​
 
We are driven by: ​
  • Innovating in a cutting-edge technology environment ​
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
  • Acting autonomously and belonging to motivated teams with good work-life balance ​
  • Contributing to a company where sustainability, safety and well-being are key to our success
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

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Product Application Support Manager

Region: Kind of contract: Open-ended Work regime: Fulltime Location: All

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