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Industrial Field Service Engineer

   Back Region: China Kind of contract: Open-ended Work regime: Fulltime Location: CN - Beijing
Retour Région: China Type de contrat: Open-ended Régime de travail: Fulltime Lieu: CN - Beijing
Zurück Region: China Art des Vertrages: Open-ended Arbeit Regime: Fulltime Standort: CN - Beijing
  返回 地区: China 样的合同: Open-ended 工作体制: Fulltime 地点: CN - Beijing

Job Description

Description de l'emploi



General mission
As a Field Service Engineer, you are responsible for the installation and/or maintenance and/or repair of IBA equipment and systems (hardware and software) on IBA or customer's sites, in order to deliver within defined timelines a final reliable working product, matching quality, performance and customer satisfaction requirements. You will cover all the field service engineer work for Rhodotron in China.
Main tasks
Maintain a clean working environment and behavior in line with the safety rules
o Maintain a safe working area,
o apply IBA EHS rules and local safety rules (including the usage of radioprotection equipment)
Install and/or test equipment/systems according to specifications; Adjust and fine tune subsystems according the requirements of the procedures
o Install and/or test equipment/Subsystems/systems within defined timelines and matching safety, quality, performance, customer satisfaction and reliability requirements
o Perform site acceptance Tests ( UT, VT, IT, OF control) as well as non-regression tests with the required level of compliance/safety/quality/technical performance
Maintain equipment/systems according to the maintenance schedule
o Maintain hardware and software subsystems with the required level of compliance/quality/technical performance
Proceed to Repair equipment/systems taking all necessary actions to solve problems
o Make sure all equipment/systems are working with required level of compliance/quality/technical performance/customer satisfaction
Ensure remote helpdesk support to sites under CS/Installation
o Be ready to answer helpdesk call during assigned day/evening/night periods, to answer first line questions from site.
Train customer to use properly and safely equipment/systems. Coach less experienced field engineers on sites
o Customer/colleague are able to operate on his own IBA equipment/systems with the required level of compliance/quality/technical performance
Report and document interventions and actions undertaken with the required level of details and accuracy
o Provide efficient reporting on time for the management and provide proper documentation on interventions in the systems, CMMS
Propose solutions that improve equipment reliability, instability and operability
o Report problems and documents them
o Resolve bugs on sites
o Take part in the design review
Ensure all IBA and legal requirements for safety and quality within the teams
o Ensure QA and EHS procedures are followed and compliant with IBA and local EHS policies, safety of patients. Customers and employees are managed with highest priority.
Technical owner of a site according to area competencies
Direct contact with internal and external clients
Process are applied following defined KPI's
Data monitoring is done and action plan is designed according to analysis
Root cause analysis
Counsel customer on available spare parts and upgrades, potential sales are reported to the Sales Team





  • Bachelor or Master Degree in Engineering;
  • Given the international context you have very good oral and written communication skills in English;
  • You are based in Beijing, China, and willing to travel up to 50% of your time;
  • You are a flexible person, willing to work at different shift time, when necessary.
  • You have relevant technical experience in electronics/electrical system troubleshooting, mechanical system design and repair, and operations of large systems;
  • You are a driven, proactive and hands-on person;
  • You are a detail oriented person with very good analytical skills;
  • You are able to organize your work autonomously and to take initiatives.





Who are we? 
IBA Industrial is the world leader in electron and proton accelerators for industrial applications. 
IBA's unique E-beam, X-ray and proton solutions are used across the world in many different 
applications such as medical devices sterilization, food pasteurization, wire and cable crosslinking, 
property enhancement for various materials, safety and detection, crystal modification, etc. 
With over 250 IBA Industrial accelerators active across the world, we supply complete irradiation 
solutions from site planning and optimization, engineering and integration of all operational systems 
to assistance in operation. 
Sustainability commitment 
As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health
Our Industrial E-beam and X-ray Solutions are targeted towards the same objective of offering sustainable alternatives to radioactive and chemical sterilization. By developing environmentally friendly state-of -art technologies, we help our customers to face their environmental, safety and security challenges. 
Check out our webpage sustainability to find out more!
Innovation at the core of IBA Industrial 
Our engineers are focusing their passion and energy to shape the future and lead innovation in a great variety of applications and fields such as medical devices sterilization, which is key to the future of medicine, and also Flash irradiation, radiofrequencies, electronics, nuclear science.  
IBA Industrial is proud to play a key role in major public and private developments such as MYRRHA project, aiming to design a new sub-critical nuclear reactor, and in building the new generation of accelerators to make radio-isotopes for cancer treatment. 
If you want to discover the new technologies we are working on as well as our different business unit, read our new brochure 





The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​
We are driven by: ​
  • Innovating in a cutting-edge technology environment ​
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
  • Acting autonomously and belonging to motivated teams with good work-life balance ​
  • Contributing to a company where sustainability, safety and well-being are key to our success
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

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Industrial Field Service Engineer

Region: China Kind of contract: Open-ended Work regime: Fulltime Location: CN - Beijing

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