Visit the IBA websites

E-commerce key user

   Back Region: Belgium Kind of contract: Interim Work regime: Fulltime Location: BE - Louvain-la-Neuve
Retour Région: Belgium Type de contrat: Interim Régime de travail: Fulltime Lieu: BE - Louvain-la-Neuve
Zurück Region: Belgium Art des Vertrages: Interim Arbeit Regime: Fulltime Standort: BE - Louvain-la-Neuve
  返回 地区: Belgium 样的合同: Interim 工作体制: Fulltime 地点: BE - Louvain-la-Neuve

Job Description

Description de l'emploi



E-commerce key user position is crucial to support and maintain our ecommerce platform infrastructure. In addition to being on the front line with end users, the key user also serves as liaisons between the Business and IT organizations, enabling IT to focus on more-technical aspects of the system support.
You will work under a 1 year fixed term contract to take part in the development, the deployment and the maintenance of our new e-commerce platform.

Duties and Responsibilities
  • You ensure the deployment of the solution to the IBA customers installed base
  • You are the "go-to" person to answer system functionality and business process questions: you understand the process areas and how the system has been implemented to support the business and the customers.
  • You are responsible to monitor and dispatch the end users questions arriving via the “contact us” feature.
  • You troubleshoot IBA Store-related problems.
  • You are the 1st level of support and the link between end users and business analysts.
  • You are in charge of data quality and data maintenance.
  • You ensure continuous improvement of the training documentation and you identify end users training needs.
  • You keep up to date on software evolution.
  • You are in charge of maintaining the home page news.
  • You are responsible for the accuracy of the spare parts pricing catalogue.





You have:
  • Good knowledge of site and logistics and service operations
  • Good communication skills (interface for both the business, IT and clients)
  • Good knowledge of MS Office
  • SAP and SalesForce knowledge in an asset
  • Good communication skills in French and English
And you are: 
  • Proactive and communicate easily to dig the information when needed
  • A team player with strong interpersonal skills





Who are we?
IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives
We develop, manufacture and support innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.  
Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer.  Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally. 
One Mission, 4 business lines 
IBA ‘s world class expertise lies in the development of: 
next generation Proton Therapy technologies  
Radiopharmaceuticals providing oncology care providers with premium quality services and equipment 
Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety 
particle accelerators for the Industrial and medical world. 
Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission:  Protect, Enhance and Save lives. 
Join us 
At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies. 
If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning. 





The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​
We are driven by: ​
  • Innovating in a cutting-edge technology environment ​
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
  • Acting autonomously and belonging to motivated teams with good work-life balance ​
  • Contributing to a company where sustainability, safety and well-being are key to our success

Apply to this job      Postuler      Bewerben        申请

E-commerce key user

Region: Belgium Kind of contract: Interim Work regime: Fulltime Location: BE - Louvain-la-Neuve

Print this page
Back to top