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Physics Application Specialist

   Back Region: United States Kind of contract: Open-ended Work regime: Fulltime Location: Bartlett - TN
Retour Région: United States Type de contrat: Open-ended Régime de travail: Fulltime Lieu: Bartlett - TN
Zurück Region: United States Art des Vertrages: Open-ended Arbeit Regime: Fulltime Standort: Bartlett - TN
  返回 地区: United States 样的合同: Open-ended 工作体制: Fulltime 地点: Bartlett - TN

Job Description

Description de l'emploi

Stellenbeschreibung

工作描述

General mission
General mission:RespdfdfdResponsible for providing expert-level applications training and on-going support for all product lines. Documents product complaints and feedback in accordance with regulatory and internal processes.
 
Main tasks
  Handle day-to-day customer service tasks: technical requests, pre/post installation follow-up, hotline support Creates service orders, ensures smooth installation planning, removes roadblocks to regular clinical use. Addresses customer concerns quickly. Participates in hotline support and 24/7 service initiative.  
 
Coordinate with internal departments to ensure fulfillment of customer needs and proactive handling of incidents/complaints.
 
Proactively resolves service incidents and complaints according to established procedure/processes.
 
 
 
 
  Communicate with customers: incident management, customer inquiries, complaint handling. Processes, investigates, and reports customer product complaints and change requests in compliance with medical device manufacturer regulatory guidelines. Complaint lead times are kept to a minimum.
 
Advise customer on spare part selection, maintenance services, upgrades, reports potential sales to Service Sales Representatives.
Contributes to the bottom line of the department and the business unit as a whole.
 
Manage and update databases.
Creates clear, traceable, and audit-ready customer database entries
 
Follow-up on delivery status, adherence to timeframe commitments.  
Maintains a clear overview of all open issues and reacts swiftly to resolve delays.
 
Author and review supportive training content.
Written procedures, FAQ’s, presentations, and video content produced for use in enhancing our customer’s support experience as well as internal product knowledge transfer.
 

Profile

Profil

Profil

简介

 Education and Experience:
 
  • M.S. in Medical Physics is preferred and ABR certification is not required. M.S. or B.S. in Nuclear Engineering, Health Physics, as well as other Engineering disciplines and/or a background in Treatment Planning (Dosimetry) will also be considered.
  • 1-5 years of prior working experience (includes relevant internships)
  • Experience in medical product applications training is strongly desired.
  • Fluency in French or Spanish are a plus
 
 
Computer Skills:
  • General knowledge of Microsoft products such as Excel, Word, Access, Outlook etc… are a must.
  • Familiarity with Microsoft SQL Server software is a plus
 
Behavioral Characteristics:
  • Detail oriented
  • Driven and proactive
  • Customer-focused
  • Excellent communication and training skills
  • Team player
  • Able to work Independently in challenging environments
 
Physical Demands:
  • Ability to lift >50 pounds repeatedly.
  • Ability to sit for long periods of time.
  • Good manual dexterity.
  • Ability to hear and speak clearly.
  • English proficiency is a must
 
Work Environment:
  • Experience in a hospital environment is a plus
  • Working hours can occasionally exceed 40 per week
  • Night work and weekends are occasionally required
  • Occupational exposure to radiation
  • Domestic and international travel to conduct product training and installations. Up to 50%.
  •  

Company

Société

Unternehmen

公司

The fastest and most accurate Dosimetry solutions.
We are the global #1 solution provider of quality assurance and patient safety for medical devices in cancer treatments. Our solutions enable healthcare professionals to improve the quality, efficiency and safety in medical imaging and cancer therapy. Dedication on innovations and cutting edge solutions are the basis for our double digit growth for many years. Now we are about to enter a new phase into an even brighter future. Come and join us!

IBA : opening new ways in the fight against cancer.
IBA is a cancer diagnostics and treatment company and the worldwide technology leader in the field of proton therapy. The Company’s expertise lies in the development of next generation proton therapy technologies and radiopharmaceuticals that provide oncology care providers with premium quality services and equipment, including IBA’s leading fully integrated IntegraLab® radiopharmacy system, and Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety.

Headquartered in Belgium and employing more than 1,500 people worldwide, IBA currently has installed systems across Europe and the US and is expanding into emerging markets.
The Company is focused on providing solutions in the fight against cancer.”

Offer

Offre

Angebot

聘用意向书

IBA offers you the opportunity to realize great achievements in the fight against cancer. Our employees are perceived as passionate, pragmatic and result oriented people dedicated to develop leading edge technologies to protect, enhance and save lives !

If you are stimulated by multicultural challenges and willing to travel, we offer you the opportunity to join a team of more than 35 nationalities working on more than 40 different sites on 3 continents.

IBA offers you a competitive performance based compensation package and a flexible work environment. You have real possibilities to evolve within IBA's worldwide, leading organization and to create your own career path, supported by training programs to acquire new skills and ensure they stay sharp.

As an Equal Opportunity Employer IBA is committed to a diverse workforce.

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Physics Application Specialist

Region: United States Kind of contract: Open-ended Work regime: Fulltime Location: Bartlett - TN

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